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All sectors of the service industry have difficult customers and community pharmacy is sadly no exception. In this module we shall look at how we can manage these customers effectively as well as managing our own emotions.
22 Oct 2024 , 28 Min Module
The following counter excellence course in customer engagement should support you in effectively engaging with customers within your community pharmacy.
26 Feb 2024 , 13 Min Module
Boots is expanding its ‘Recycle at Boots’ scheme to include a blister pack recycling pilot in over 100 stores in London and South East England.
20 Feb 2024 , 1 Min Article
Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.
29 Nov 2023 , 22 Min Module
What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports
18 Sep 2019 , 4 Min Article
What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it
05 Feb 2019 , 2 Min Article
This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
24 Sep 2018 , 5 Min Module
This article gives you suggested tweets for your Twitter account based on health awareness dates and seasonal services for your pharmacy.
25 Jul 2018 , 2 Min Article
This article guides you through how to claim your pharmacy's listing on Google, so that your customers and patients can find all of the relevant information.
This article guides you through how to use lists on Twitter to help organise your connections.
This article gives advice on how to connect with your community through social media.
25 Jul 2018 , 1 Min Article
This article covers the top 10 most important things you should be doing when using Twitter to build yourself a valuable following.
This article will guide you through how to get started on Twitter, so that you can engage more effectively with your customers.
This article will help you to set up a Facebook account and engage with your customers through the most popular social media platform.
25 Jul 2018 , 3 Min Article
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
21 Sep 2017 , 900 Min Module
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
21 Aug 2016 , 5 Min Module
