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All sectors of the service industry have difficult customers and community pharmacy is sadly no exception. In this module we shall look at how we can manage these customers effectively as well as managing our own emotions.
22 Oct 2024 , 28 Min Module
Various ways the community pharmacy can support a young person and their parents / guardians for returning to school, college, 6th form or university.
16 May 2024 , 23 Min Module
A guide on providing and supporting a quality service delivery in a community pharmacy.
16 May 2024 , 13 Min Module
This module will prepare you to support your customers during the flu season in 2024/25.
17 Apr 2024 , 30 Min Module
This training module covers information and advice you can give your customers before, during, and after overseas travel.
15 Apr 2024 , 30 Min Module
This module contains information and support on health, wellbeing, conditions and screening for a variety of different woman's health conditions.
01 Mar 2024 , 24 Min Module
The following counter excellence course in customer engagement should support you in effectively engaging with customers within your community pharmacy.
26 Feb 2024 , 13 Min Module
This course contains an explanation on the various minor ailments you might be expected to deal with in a community pharmacy and how to deal with them.
22 Dec 2023 , 20 Min Module
Testing Kits available in the Community Pharmacy and why it is beneficial for both the Community Pharmacy to stock them and patients to use them.
11 Dec 2023 , 18 Min Module
This module covers some of the key mental health issues and how you can support your patients.
29 Nov 2023 , 35 Min Module
Core Module - This Counter Excellence module covers the role of a chaperone and the responsibilities of pharmacy staff in implementing their chaperone policy.
29 Nov 2023 , 10 Min Module
This module will help to understand more about antimicrobial resistance, how it can be prevented and raising awareness to the public.
29 Nov 2023 , 8 Min Module
Core Module - This Counter Excellence module covers questioning techniques including the use of WWHAM and other techniques
29 Nov 2023 , 18 Min Module
Core Module: This counter excellence module will provide you with an understanding of GDPR
29 Nov 2023 , 17 Min Module
Core Module - This Counter Excellence module covers the abuse or misuse of over the counter medicines.
29 Nov 2023 , 11 Min Module
Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.
29 Nov 2023 , 22 Min Module
