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All sectors of the service industry have difficult customers and community pharmacy is sadly no exception. In this module we shall look at how we can manage these customers effectively as well as managing our own emotions.
22 Oct 2024 , 28 Min Module
Refresh your knowledge on different types of cough and how customers might describe them.
02 Sep 2024 , 10 Min Module
This module will help you to understand and educate customers about the risks of antibiotic resistance, and recommend products to help them effectively manage their sore throat symptoms
11 Aug 2024 , 10 Min Module
Update your knowledge on this common condition, who it affects and its impacts on quality of life
10 Aug 2024 , 10 Min Module
Recognise the contraindications and conditions that need GP referral when considering recommending Gina
07 Aug 2024 , 10 Min Module
Watch this short video to learn about Difflam’s triple action relief against sore throat and explore the different benefits of each product in the range
06 Aug 2024 , 3 Min Module
This video will help you refresh your recommendations for allergic rhinitis and understand the key benefits of fexofenadine
16 Apr 2024 , 5 Min Module
This training module covers information and advice you can give your customers before, during, and after overseas travel.
15 Apr 2024 , 30 Min Module
The following counter excellence course in customer engagement should support you in effectively engaging with customers within your community pharmacy.
26 Feb 2024 , 13 Min Module
Boots is expanding its ‘Recycle at Boots’ scheme to include a blister pack recycling pilot in over 100 stores in London and South East England.
20 Feb 2024 , 1 Min Article
English Pharmacy Board members Thorrun Govind and Paul Summerfield have aired concerns about Asda's offer to put £1 in customers’ cash pots.
24 Jan 2024 , 1 Min Article
Get ready to advise customers on managing cold and flu symptoms
22 Dec 2023 , 3 Min Module
This module aims to provide a concise summary of some of the important changes in community pharmacy practice during 2023.
08 Dec 2023 , 1 Min Module
Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.
29 Nov 2023 , 22 Min Module
This single-page module will help keep you up to date on how to manage pain and fever in children.
22 Aug 2023 , 8 Min Module
Watch this short video to learn about motion sickness and the appropriate product recommendations you can give to customers
11 May 2023 , 5 Min Module
