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There are around 16 million disabled people in the UK, this is nearly 1 in 4 adults and 1 in 10 children. This module is designed to help you make sure these customers are adequately supported when they visit your pharmacy.
21 Nov 2025 , 13 Min Module
Regulator to issue public notice outlining what it will and won't investigate
16 Sep 2025 , 1 Min Article
‘Last mile’ delivery firm Gophr, which carried out an audit of 23 online pharmacies, describes this as a critical service gap.
29 Jul 2025 , 1 Min Article
A study commissioned by NHS England found almost nine in 10 patients said they “had a good experience of pharmacy services” in the last 12 months.
14 Jul 2025 , 1 Min Article
Understand what chronic idiopathic urticaria is, its potential impact on sufferers, and what you can recommend to help
20 May 2025 , 5 Min Module
Wholesaler plans to close two warehouses as it invests in new facility.
12 Mar 2025 , 2 Min Article
This training module covers information and advice you can give your customers before, during, and after overseas travel.
04 Mar 2025 , 27 Min Module
Get to grips with what customers want from their sore throat treatment and upgrade your consultations with this 7-step guide
25 Oct 2024 , 8 Min Module
All sectors of the service industry have difficult customers and community pharmacy is sadly no exception. In this module we shall look at how we can manage these customers effectively as well as managing our own emotions.
22 Oct 2024 , 28 Min Module
Refresh your knowledge on different types of cough and how customers might describe them.
02 Sep 2024 , 10 Min Module
This module will help you to understand and educate customers about the risks of antibiotic resistance, and recommend products to help them effectively manage their sore throat symptoms
11 Aug 2024 , 10 Min Module
Update your knowledge on this common condition, who it affects and its impacts on quality of life
10 Aug 2024 , 10 Min Module
Recognise the contraindications and conditions that need GP referral when considering recommending Gina
07 Aug 2024 , 10 Min Module
Watch this short video to learn about Difflam’s triple action relief against sore throat and explore the different benefits of each product in the range
06 Aug 2024 , 3 Min Module
This video will help you refresh your recommendations for allergic rhinitis and understand the key benefits of fexofenadine
16 Apr 2024 , 5 Min Module
The following counter excellence course in customer engagement should support you in effectively engaging with customers within your community pharmacy.
26 Feb 2024 , 13 Min Module
