People skills

Develop good conversations with customers.

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Leadership, People skills,

Performance coaching

Learn the basics of performance orientated coaching.

31 May 2016 , 900 Min Module

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Leadership, Management problem solving, People skills,

Managing poor performance

Action must be taken to tackle an employee's poor performance

31 May 2016 , 900 Min Module

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Leadership, People skills,

Get results through motivation

Keep the pharmacy team motivated in just a few minutes each day

31 May 2016 , 900 Min Module

P3 Team training.jpg

Leadership, Management problem solving, People skills,

A training plan for your community pharmacy

Keep pharmacy team training on track with a tailored plan

31 May 2016 , 900 Min Module

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Leadership, People skills,

Support the personal development of staff

Look to match staff development to changing business needs

31 May 2016 , 900 Min Module

Staff absenteeism.jpg

Leadership, Management problem solving, People skills,

Managing staff absenteeism

Unauthorised absence can impact on a company and must be dealt with.

31 May 2016 , 900 Min Module

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Customer service, People skills,

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

23 May 2016 , 900 Min Module

leadership CPD.jpg

Business environment, People skills,

Developing leadership skills

This CPD module explains why leadership is important and describes the attributes of a good leader

17 May 2016 , 900 Min Module

P3 Act Now to lead change.jpg

Leadership, Management problem solving, People skills,

Act now to lead change

How do youÂ prepare for the process of change?

05 May 2016 , 900 Min Module

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People skills,

How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

02 Mar 2016 , 900 Min Module

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Leadership, Management problem solving, People skills,

Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

04 Feb 2016 , 900 Min Module

P3 How to really listen.jpg

Customer service, People skills,

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

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Business environment, Customer service, People skills,

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

06 Aug 2015 , 900 Min Module

P3 Line manager.jpg

Leadership, People skills,

Be a good line manager

Would your team say you are a good manager? Here's how to improve

06 Aug 2015 , 900 Min Module

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Leadership, Management problem solving, People skills,

Managing through change

Change is never going to stop, but we can all learn to work with it.

06 Aug 2015 , 900 Min Module

Pressures in a busy team.jpg

Leadership, Management problem solving, People skills,

Pressures in a busy team

Keeping everyone happy and working to their best of their ability when the pressure is on can produce positive results

05 Aug 2015 , 900 Min Module

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