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Develop good conversations with customers.
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Learn the basics of performance orientated coaching.
31 May 2016
Action must be taken to tackle an employee's poor performance
Keep the pharmacy team motivated in just a few minutes each day
Keep pharmacy team training on track with a tailored plan
Look to match staff development to changing business needs
Unauthorised absence can impact on a company and must be dealt with.
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016
This CPD module explains why leadership is important and describes the attributes of a good leader
17 May 2016
How do you prepare for the process of change?
05 May 2016
The recruitment process is one of vital importance to any business, how do you go about it?
02 Mar 2016
Be clear about the standards you expect from your team, and deal with any problems promptly
04 Feb 2016
There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.
26 Nov 2015
Worried about what to say? Use this technique to help plan a key conversation
06 Aug 2015
Would your team say you are a good manager? Here's how to improve
Change is never going to stop, but we can all learn to work with it.
Keeping everyone happy and working to their best of their ability when the pressure is on can produce positive results
05 Aug 2015
