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People skills

Develop good conversations with customers.

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Employment

What’s the employment status of a locum pharmacist?

Investigating what is the employment status of a locum pharmacist

12 Feb 2016 , 1 Min Article

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Leadership

Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

04 Feb 2016 , 900 Min Module

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Customer service

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

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Smoking cessation

Do you have the right skills?

Pharmacist Reena Barai continues her series of articles on patient-centred consultations.

19 Nov 2015 , 1 Min Article

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Customer service

Empathy: an essential attribute

Pharmacist Reena Barai explains why empathy is such an important attribute when dealing with the public.

21 Oct 2015 , 2 Min Article

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Business environment

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

06 Aug 2015 , 900 Min Module

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Leadership

Be a good line manager

Would your team say you are a good manager? Here's how to improve

06 Aug 2015 , 900 Min Module

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Leadership

Managing through change

Change is never going to stop, but we can all learn to work with it.

06 Aug 2015 , 900 Min Module

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Leadership

Pressures in a busy team

Keeping everyone happy and working to their best of their ability when the pressure is on can produce positive results

05 Aug 2015 , 900 Min Module

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Diabetes

ICE helped ‘thaw’ my consultations

Reena Barai explains how both she and a patient benefitted from a different consultation technique.

20 Jul 2015 , 2 Min Article

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Leadership

Tackling difficult conversations

Learn the best way to deal with difficult conversations.

09 Apr 2015 , 900 Min Module

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People skills

Have you ever wondered...

Investigating some of the more curious aspects of being human 

07 Apr 2015 , 4 Min Article

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