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Customer service

Improve customer service and relations.

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Customer service

Know your consumers’ rights

From a retailer's perspective, it’s worth understanding changes to legislation

08 Jun 2015 , 2 Min Article

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Pharmacy team

A vital support

Ceri Bath has been the face of her pharmacy and a vital line of support for dozens of patients

01 Nov 2014 , 2 Min Article

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Customer service

Why Omega bought a pharmacy

Omega Pharma acquired a business in order to gain a greater understanding of pharmacy on the frontline

01 Nov 2014 , 2 Min Article

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Customer service

Talking about health

People with low health literacy levels are more likely to suffer poor health, incur higher health costs and die young.

31 Jul 2014 , 4 Min Article

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Customer service

How can I change behaviour?

Patient consultations: techniques for changing people’s behaviour

11 Jul 2014 , 900 Min Module

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Customer service

Meeting customers’ needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

11 Jul 2014 , 900 Min Module

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Customer service

Improving customer service

Beat your competitors: valuable rules for improving customer service

11 Jul 2014 , 900 Min Module

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Public health

Reach out locally with pharmacy services

As pharmacists continue to innovate in service delivery, the pharmacy is no longer the only place to deliver services. 

 

30 Jun 2014 , 4 Min Article

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Financial Management & Funding

Are you ready for research?

Research is necessary to drive pharmacy practice forward. All community pharmacists can get involved in some way.

 

01 Mar 2014 , 4 Min Article

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Customer service

CPPE: Handling difficult discussions

CPPE's 'Dealing with difficult discussions' programme equips pharmacy teams to manage difficult discussions in pharmacy practice.

01 Mar 2014 , 1 Min Article

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OTC

Giving patients the best advice

Patients need to ask for advice, rather than self-diagnosing online and jumping to conclusions.

 

01 Jan 2014 , 4 Min Article

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