Access to premium content is restricted to healthcare professionals / registered members. Login with your email address to continue.
Forgot Your Password?
Improve customer service and relations.
Follow Topic
Bookmark
Copy Link
Working with care homes will have advantages and disadvantages for pharmacy. Where does the balance lie?
04 Nov 2015 , 3 Min Article
This service excellence module focuses on barriers of communication and the various strategies to overcome them.
22 Oct 2015 , 900 Min Module
Pharmacist Reena Barai explains why empathy is such an important attribute when dealing with the public.
21 Oct 2015 , 2 Min Article
There are resources available to pharmacy businesses that will help them better understand their customer base.
15 Oct 2015 , 2 Min Article
This looks at the process of questioning for giving advice or recommending a product
13 Oct 2015 , 900 Min Module
Worried about what to say? Use this technique to help plan a key conversation
Use this to review your pharmacy business: finance, customers and operations
11 Oct 2015 , 900 Min Module
Use the Stoptober campaign to reignite interest in pharmacy-based stop smoking services
04 Oct 2015 , 4 Min Article
This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.
01 Oct 2015 , 900 Min Module
From this autumn pharmacists in England will have read-only access to the Summary Care Record, but is it enough?
11 Aug 2015 , 4 Min Article
Retail in pharmacy is on the up, but where do community pharmacists in the field see the real growth happening?
28 Jul 2015 , 3 Min Article
A pharmacy in Scotland is trialling a robotic kiosk that allows users in rural areas to communicate with pharmacists remotelyÂ
28 Jul 2015 , 1 Min Article
Reena Barai explains how both she and a patient benefitted from a different consultation technique.
26 Jul 2015 , 2 Min Article
This Professional Assistant: Service Excellence module focuses on the WWHAM questions.
24 Jun 2015 , 5 Min Module
CPPE has developed a new resource to help pharmacy staff take care of the carers.
18 Jun 2015 , 1 Min Article
Pharmacist Reena Barai discusses how to get the ratio right between talking and listening.
18 Jun 2015 , 2 Min Article
