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Improve customer service and relations.
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Beat your competitors: valuable rules for improving customer service
31 May 2016
Use this to review your pharmacy business: finance, customers and operations
Patient consultations: techniques for changing people’s behaviour
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016
This service excellence learning module considers the importance of building stronger relationships with your customers.
18 Apr 2016
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
24 Mar 2016
This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016
How can the quality of the service you offer be improved upon?
08 Dec 2015
There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.
26 Nov 2015
This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.
18 Nov 2015
This service excellence module focuses on barriers of communication and the various strategies to overcome them.
15 Oct 2015
This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.
16 Sep 2015
Worried about what to say? Use this technique to help plan a key conversation
06 Aug 2015
This Professional Assistant: Service Excellence module focuses on the WWHAM questions.
25 Jun 2015
