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Customer service

Improve customer service and relations.

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Customer service

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

23 May 2016 , 900 Min Module

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Customer service

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

18 Apr 2016 , 900 Min Module

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Customer service

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing.

24 Mar 2016 , 5 Min Module

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Customer service

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities. 

19 Feb 2016 , 900 Min Module

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Customer service

A quality MOT

How can the quality of the service you offer be improved upon?

08 Dec 2015 , 900 Min Module

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Customer service

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

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Customer service

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers. 

18 Nov 2015 , 900 Min Module

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Customer service

Breaking down barriers

This service excellence module focuses on barriers of communication and the various strategies to overcome them. 

15 Oct 2015 , 900 Min Module

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Customer service

The art of listening

This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication. 

16 Sep 2015 , 900 Min Module

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Business environment

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

06 Aug 2015 , 900 Min Module

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Customer service

Getting the most out of WWHAM

This Professional Assistant: Service Excellence module focuses on the WWHAM questions.

25 Jun 2015 , 5 Min Module

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