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Improve customer service and relations.
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Use this to review your pharmacy business: finance, customers and operations
31 May 2016 , 900 Min Module
Patient consultations: techniques for changing people’s behaviour
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016 , 900 Min Module
This service excellence learning module considers the importance of building stronger relationships with your customers.
18 Apr 2016 , 900 Min Module
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
24 Mar 2016 , 5 Min Module
This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016 , 900 Min Module
How can the quality of the service you offer be improved upon?
08 Dec 2015 , 900 Min Module
There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.
26 Nov 2015 , 900 Min Module
This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.
18 Nov 2015 , 900 Min Module
This service excellence module focuses on barriers of communication and the various strategies to overcome them.
15 Oct 2015 , 900 Min Module
This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.
16 Sep 2015 , 900 Min Module
Worried about what to say? Use this technique to help plan a key conversation
06 Aug 2015 , 900 Min Module
This Professional Assistant: Service Excellence module focuses on the WWHAM questions.
25 Jun 2015 , 5 Min Module
