Access to premium content is restricted to healthcare professionals / registered members. Login with your email address to continue.
Forgot Your Password?
Improve customer service and relations.
Follow Topic
Bookmark
Copy Link
This module will provide the building blocks to running a successful health promotion.
31 May 2017 , 900 Min Module
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
21 Aug 2016 , 5 Min Module
Warman-Freed Pharmacy looks for customer loyalty and developing a strategy that rewards both the customer and the pharmacy
17 Jul 2016 , 2 Min Article
This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.
10 Jul 2016 , 900 Min Module
A delivery service may become the Achilles heel of your business says pharmacist Gary Jones of Borth Pharmacy, Ceredigion
05 Jul 2016 , 2 Min Article
Core Module - This Counter Excellence module covers the principles of category management and how they can be applied.
22 Jun 2016 , 900 Min Module
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016 , 900 Min Module
This service excellence learning module considers the importance of building stronger relationships with your customers.
20 Apr 2016 , 900 Min Module
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
31 Mar 2016 , 5 Min Module
While many pharmacy teams appreciate that most specials products have overnight delivery, it seems not all do. Charles Gladwin reports
25 Feb 2016 , 5 Min Article
This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016 , 900 Min Module
Reena Barai explains why consultation skills are so important for community pharmacists.
28 Dec 2015 , 2 Min Article
How can the quality of the service you offer be improved upon?
10 Dec 2015 , 900 Min Module
There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.
09 Dec 2015 , 900 Min Module
Are some people still being shy when it comes to talking about embarrassing conditions?Â
08 Dec 2015 , 4 Min Article
This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.
25 Nov 2015 , 900 Min Module
