Customer service

Customer service,

Improving customer service

Beat your competitors: valuable rules for improving customer service

31 May 2016 , 900 Min Module

A business checklist

Use this to review your pharmacy business: finance, customers and operations

31 May 2016 , 900 Min Module

Customer service, People skills,

How can I change behaviour?

Patient consultations: techniques for changing peopleâ€™s behaviour

31 May 2016 , 900 Min Module

Customer service, People skills,

Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

23 May 2016 , 900 Min Module

Customer service,

Building strong relationships

This service excellence learning module considers the importance of building stronger relationships with your customers.

18 Apr 2016 , 900 Min Module

Customer service,

Patient-centred care

This learning module considers how putting patients at the centre of their care improves their health and wellbeing.

24 Mar 2016 , 5 Min Module

Customer service,

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.

19 Feb 2016 , 900 Min Module

Customer service, Leadership,

A quality MOT

How canÂ the quality of the service you offer be improved upon?

08 Dec 2015 , 900 Min Module

Customer service, People skills,

How to really listen

There are many challenges for effective listening in the pharmacy workplace that reduce the ability to listen effectively.

26 Nov 2015 , 900 Min Module

Customer service,

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers.

18 Nov 2015 , 900 Min Module

Customer service,

Breaking down barriers

This service excellence module focuses on barriers of communication and the various strategies to overcome them.

15 Oct 2015 , 900 Min Module

Customer service,

The art of listening

This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication.

16 Sep 2015 , 900 Min Module

Business environment, Customer service, People skills,

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

06 Aug 2015 , 900 Min Module

Customer service,

Getting the most out of WWHAM

This Professional Assistant: Service Excellence module focuses on the WWHAM questions.

25 Jun 2015 , 5 Min Module

Log in

Improving customer service

A business checklist

How can I change behaviour?

Listen, explain, plan

Building strong relationships

Patient-centred care

Meeting the needs of customers with disabilities

A quality MOT

How to really listen

Difficult customers

Breaking down barriers

The art of listening

Clear communication

Getting the most out of WWHAM