Team talk

When the pressure's on, delegation can be a game changer maintains Emma Charlesworth, head of marketing at Numark.

Just how hard are the pharmacy cuts biting?

How are contractors in England coping with the cuts to pharmacy funding so far? Could some contractors reach tipping point with their business finances?

FMD update: will the UK meet the 2019 deadline?

Recent political turmoil in the country has led to significant delays to the Falsified Medicines Directive implementation, which could be a cause for concern for community pharmacy

Standard procedures

Gary Choo, head of information services at Numark, explains how the new General Pharmaceutical Council (GPhC) standards will impact independents

Should you cut your way to growth?

Pharmacies under pressure have a choice of cutting costs, or improving productivity – which works?

Legal advice: energy ratings

The buyers of my pharmacy have queried a rating of F on our energy performance certificate. What does this mean?

Sure you are complying with the National Minimum Wage?

Make a mistake in calculating a staff salary and you could be named and shamed

What's the cost of NHS savings?

NHS England’s review of “low value” prescription items has the potential to save up to £400 million a year, but what could be the implications?

Does your pharmacy run like clockwork?

Even the best pharmacies could free up time currently devoted to the dispensing process that could be put to better use

Professionalism in pharmacy

What professionalism is or isn’t may be difficult to define in practice

When the going gets tough, diversify – Part One

Mukesh Lad visits Littlehill Pharmacy to look at alternative ways of increasing pharmacy turnover.

Rates reviewed

Chris Vowles explains what the new business rates assessment will mean for contractors

Quick wins to enhance your business performance

Creating a performance culture will enable you to make a difference to your business

Health warning: safety margin has been cut

A dispensing error has made the news. An unconscious baby was rushed to hospital after being given an anti-psychotic drug, olanazapine, instead of omeprazole. It was a case of the right label, wrong drug.

The impact of such incidents on the patient and their family is uppermost in our minds when things go wrong because we share the pain, feel the anger, experience the hurt and reflect on the sorrow made worse by the fact that we’re to blame. Saying sorry is never enough, and there are no words to embroider around that fact.

Preparing your business for sale

Tony Evans explains the key points to consider when selling your pharmacy

The case for a dispensing robot

A range of factors affects the suitability of automation and technology for each pharmacy business. This module considers the business case for installing dispensary automation.