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communication

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CNS conditions

First prescriptions for Parkinson's disease

This module supports pharmacists when consulting with patients who have been prescribed Parkinson's medication for the first time.

04 May 2022 , 20 Min Module

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Practice

Consultations about first prescriptions

This module supports pharmacists when consulting with patients prescribed a medicine for the first time.

16 Mar 2022 , 20 Min Module

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Leadership skills for new managers

This CPD module focuses on the key leadership skills for new managers, although experienced managers could use it for self-reflection.

07 Jan 2022 , 60 Min Module

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Positive look is key to being heard

Make the most of customer interactions with this CPD module.

01 Dec 2021 , 60 Min Module

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Using feedback to improve performance

Constructive feedback can be important in improving team morale, find out more with this CPD module.

03 Nov 2021 , 60 Min Module

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People skills

The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

05 Sep 2021 , 60 Min Module

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The A word

Public and political awareness of autism is high, so it’s a good time for pharmacy teams to consider what they can do to help.

01 Jul 2018 , 4 Min Article

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Management problem solving

Numark Leadership Programme - Effective Communication and Feedback Skills

This Numark core leadership module will look at effective communication and feedback skills. Completing this module will give you an insight into the benefits of effective communication by challenging assumptions and seeing things from alternative viewpoints. It will provide you with models and tips for giving effective feedback to others

04 Aug 2017 , 900 Min Module

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People skills

Counter Excellence: Engaging With Patients

This Counter Excellence module covers how you can start the conversation with patients about making changes to improve their lifestyle and how you can encourage them to change their behaviour to adopt a healthier lifestyle.

01 Feb 2017 , 20 Min Module

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Better consultation skills

Improved product knowledge and communication skills will lead to better outcomes in patient consultations 

26 Sep 2016 , 900 Min Module

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Business environment

Developing leadership skills

This CPD module explains why leadership is important and describes the attributes of a good leader

16 May 2016 , 900 Min Module

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Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations. 

30 Dec 2015 , 900 Min Module

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Customer service

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers. 

25 Nov 2015 , 900 Min Module

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Business environment

Clear communication

Worried about what to say? Use this technique to help plan a key conversation

13 Oct 2015 , 900 Min Module

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Customer service

The art of listening

This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication. 

01 Oct 2015 , 900 Min Module

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Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning. 

27 Sep 2015 , 900 Min Module

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