Running your business

Legal

Payment Card Industry Data Security Standard (PCI DSS)

This module explains the requirements for businesses to become compliant with the Payment Card Industry Data Security Standard (PCI DSS)

14 Jan 2025 , 7 Min Module

Management, leadership or both?

So, do people follow you, or work for you? Find out more with this CPD module.

01 Mar 2022 , 60 Min Module

Influencing one on one

This module could be useful in many situations, whether you’re working with the pharmacy team, non-pharmacist area managers, colleagues or commissioners – or even in the consultation room.

31 Jan 2022 , 60 Min Module

Leadership skills for new managers

This CPD module focuses on the key leadership skills for new managers, although experienced managers could use it for self-reflection.

07 Jan 2022 , 60 Min Module

Positive look is key to being heard

Make the most of customer interactions with this CPD module.

01 Dec 2021 , 60 Min Module

Using feedback to improve performance

Constructive feedback can be important in improving team morale, find out more with this CPD module.

03 Nov 2021 , 60 Min Module

People skills

The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

05 Sep 2021 , 60 Min Module

Creating an impact

Representation of community pharmacy is increasingly a job for everyone, find out how to play your part.

02 Aug 2021 , 60 Min Module

Business

Tick tock: making time for care

This module looks at managing workload in a pharmacy to give the best quality and most efficient care.

18 Jul 2021 , 60 Min Module

Managing pressure

Discover and understand how to manage pressure on staff while building morale.

22 Jun 2021 , 4 Min Module

The essence of entrepreneurialism

Be able to apply an entrepreneurial perspective to business problems and challenges with this CPD module.

24 May 2021 , 5 Min Module

Tips for good communication

Put a premium on communication skills with this CPD module.

29 Apr 2021 , 3 Min Module

Creating a successful team

Consider how you can engage with your staff to enhance productivity and results.

23 Mar 2021 , 4 Min Module

What's your offer?

It's important that patients and potential customers understand the breadth of what your pharmacy offers, find out more.

26 Feb 2021 , 5 Min Module

Better services are built on trust

Take a look at some core concepts and skills and introduce a model that will help you build trust.

27 Jan 2021 , 4 Min Module

Managing through a period of change

Pharmacies have seen massive change in 2020, discover the tools to manage change with this module.

27 Dec 2020 , 5 Min Module

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