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Leadership

Tips and advice to improve leadership qualities.

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Customer service

Claim your Google listing

This article guides you through how to claim your pharmacy's listing on Google, so that your customers and patients can find all of the relevant information.

25 Jul 2018 , 2 Min Article

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Customer service

Twitter - utilising lists

This article guides you through how to use lists on Twitter to help organise your connections.

25 Jul 2018 , 2 Min Article

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Customer service

Top tips for marketing your pharmacy via social media

This article gives advice on how to connect with your community through social media.

25 Jul 2018 , 1 Min Article

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Customer service

Making the most of Twitter - 10 top tips

This article covers the top 10 most important things you should be doing when using Twitter to build yourself a valuable following.

25 Jul 2018 , 2 Min Article

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Customer service

Introduction to Twitter

This article will guide you through how to get started on Twitter, so that you can engage more effectively with your customers.

25 Jul 2018 , 2 Min Article

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Customer service

Introduction to Facebook

This article will help you to set up a Facebook account and engage with your customers through the most popular social media platform.

25 Jul 2018 , 3 Min Article

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Leadership

Team talk

When the pressure's on, delegation can be a game changer maintains Emma Charlesworth, head of marketing at Numark.

17 Sep 2017 , 2 Min Article

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Leadership

Quick wins to enhance your business performance

Creating a performance culture will enable you to make a difference to your business

08 Feb 2017 , 3 Min Article

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Leadership

In a happy workplace? Keep up team morale

Pharmacies are busy and workload looks set to increase. So how do you maintain staff morale?

12 Jan 2017 , 4 Min Article

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Mental health

Hitting a low

Pharmacy teams are feeling stressed, dissatisfied and morale is plummeting. So what can be done?

26 Jul 2016 , 4 Min Article

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Leadership

How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

04 Jul 2016 , 900 Min Module

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Leadership

Act now to lead change

How do you prepare for the process of change?

04 May 2016 , 900 Min Module

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Leadership

Preparing for change

How do you keep your business going strong when undergoing periods of change?

04 Apr 2016 , 900 Min Module

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Leadership

Bullying at work does really happen

According to a 2015 report, workplace bullying is on the rise, with about 20,000 calls relating to bullying each year.

07 Mar 2016 , 1 Min Article

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Leadership

Thinking of making a sale?

What happens if you agree to sell your pharmacy lease, and your landlord insists that you are a guarantor for the buyer?

16 Feb 2016 , 1 Min Article

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Leadership

Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

04 Feb 2016 , 900 Min Module