Leadership

Tips and advice to improve leadership qualities.

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Leadership

Does pharmacy need a more collaborative model?

With community pharmacy facing change nationally and locally, Saša Janković asks whether the existing representation structure in England is robust enough to cope?

4 Min Article

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Leadership

Managing change effectively

Change is constant, but how much time do you spend planning and managing it? Do you adapt to change, or transition to it?

5 Min Module

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Leadership

Helping others learn: part two

This module will consider two types of teaching session in the workplace: those planned and those on an ad hoc basis.

2 Min Module

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Leadership

Helping others learn: part one

This CPPE module is about helping others learn and will highlight the importance of work-based learning.

900 Min Module

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Customer service

Introduction to Facebook

This article will help you to set up a Facebook account and engage with your customers through the most popular social media platform.

3 Min Article

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Customer service

Introduction to Twitter

This article will guide you through how to get started on Twitter, so that you can engage more effectively with your customers.

2 Min Article

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Customer service

Making the most of Twitter - 10 top tips

This article covers the top 10 most important things you should be doing when using Twitter to build yourself a valuable following.

2 Min Article

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Customer service

Top tips for marketing your pharmacy via social media

This article gives advice on how to connect with your community through social media.

1 Min Article

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Customer service

Twitter - utilising lists

This article guides you through how to use lists on Twitter to help organise your connections.

2 Min Article

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Customer service

Claim your Google listing

This article guides you through how to claim your pharmacy's listing on Google, so that your customers and patients can find all of the relevant information.

2 Min Article

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