Education

Body language and self-confidence

The body language that you display tells people as much as the words you speak

Sniffles, snuffles and snivels

With their developing immune systems, children are more prone to winter coughs and colds than adults, so what help can pharmacists offer beleaguered carers and parents?

Maximising your digital potential

John Whittam explains how exploiting the likes of email marketing and website advertising can drive customers into your pharmacy.

Reality checks

Many community pharmacies sell DIY health tests and devices but many prefer to concentrate on specific services that they can offer.

Get ready for your close-up

Video is the future of marketing and it’s high time you put your business in the frame.

Case study: E-commerce innovation

Mitesh explains how the North London pharmacy’s online offering has gone from strength to strength

Helping pain sufferers get back on their feet

One recent survey revealed that the number of people in the UK living with osteoarthritis looks set to double – to more than 17 million sufferers – by 2030. What can pharmacy do more of?

 

In short supply: Scarce and expensive medicines

What does the current shortage of a range of generic medicines mean for community pharmacy contractors and their patients?

Opportunity in adversity

Far from being grim, the future is looking brighter for pharmacies that are prepared to think outside the box and consider expanding into new areas of business

 

Team talk

When the pressure's on, delegation can be a game changer maintains Emma Charlesworth, head of marketing at Numark.

Is the GPhC consultation preaching to the choir?

Is the GPhC consultation on responsibilities for patient safety an insult to non-pharmacist
managers, or simply an extra layer of protection for everyone?

Promotion of local pharmacy services

Customers may find it difficult to understand the wide range of services being offered by a pharmacy. What can be done?

When patients complain

It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?

Look for the signs of unhappy staff

Would you recognise that a colleague in the pharmacy is no longer happy in their role?

Dog walking key to healthier old age

A new study has found that owning or walking a dog was one of the most effective ways to beat the usual decline in later-life activity.

Just how hard are the pharmacy cuts biting?

How are contractors in England coping with the cuts to pharmacy funding so far? Could some contractors reach tipping point with their business finances?