Customer service

Customer service + selling skills

Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.

Delivering the goods, but who should pay?

What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports

Knowing me, knowing you

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

Body language

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

Introduction to Facebook

This article will help you to set up a Facebook account and engage with your customers through the most popular social media platform.

Making the most of Twitter - 10 top tips

This article covers the top 10 most important things you should be doing when using Twitter to build yourself a valuable following.

Top tips for marketing your pharmacy via social media

This article gives advice on how to connect with your community through social media.

Twitter - utilising lists

This article guides you through how to use lists on Twitter to help organise your connections.

Introduction to Twitter

This article will guide you through how to get started on Twitter, so that you can engage more effectively with your customers.

Calendar of template tweets

This article gives you suggested tweets for your Twitter account based on health awareness dates and seasonal services for your pharmacy.

Claim your Google listing

This article guides you through how to claim your pharmacy's listing on Google, so that your customers and patients can find all of the relevant information.

Communication skills

This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.

Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

Build customer relationships

Warman-Freed Pharmacy looks for customer loyalty and developing a strategy that rewards both the customer and the pharmacy

How much does delivery cost you?

A delivery service may become the Achilles heel of your business says pharmacist Gary Jones of Borth Pharmacy, Ceredigion

Delivering the goods

How do you go about setting a medicines delivery service, and how much will it cost for your pharmacy?