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Customer service

Improve customer service and relations.

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Customer service

Managing Difficult Customers

All sectors of the service industry have difficult customers and community pharmacy is sadly no exception. In this module we shall look at how we can manage these customers effectively as well as managing our own emotions.

22 Oct 2024 , 28 Min Module

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Customer service

Customer engagement

The following counter excellence course in customer engagement should support you in effectively engaging with customers within your community pharmacy.

26 Feb 2024 , 13 Min Module

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Customer service

Boots launches blister pack recycling pilot in 100 stores

Boots is expanding its ‘Recycle at Boots’ scheme to include a blister pack recycling pilot in over 100 stores in London and South East England.

20 Feb 2024 , 1 Min Article

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Customer service

Customer service + selling skills

Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.

29 Nov 2023 , 22 Min Module

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Customer service

Body language

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

20 Sep 2018 , 5 Min Module

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Customer service

Communication skills

This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.

22 Sep 2017 , 900 Min Module

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Customer service

Running a blood pressure service

This module will support you with running a blood pressure service in the pharmacy

31 May 2017 , 900 Min Module

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Customer service

Running a health promotion

This module will provide the building blocks to running a successful health promotion.

31 May 2017 , 900 Min Module

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Customer service

Category management

Core Module - This Counter Excellence module covers the principles of category management and how they can be applied.

06 Oct 2016 , 900 Min Module

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Customer service

Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

12 Aug 2016 , 5 Min Module

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Customer service

Master a skilful ending

This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan. 

24 Jun 2016 , 900 Min Module

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Customer service

Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

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Customer service

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

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Customer service

Improving customer service

Beat your competitors: valuable rules for improving customer service

31 May 2016 , 900 Min Module

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Financial Management & Funding

A business checklist

Use this to review your pharmacy business: finance, customers and operations

31 May 2016 , 900 Min Module

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Customer service

How can I change behaviour?

Patient consultations: techniques for changing people’s behaviour

31 May 2016 , 900 Min Module

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