Customer service

Improve customer service and relations.

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Customer service

Delivering the goods, but who should pay?

What impact has the big chains charging for deliveries had on smaller pharmacies? Sasa Jankovic reports

4 Min Article

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Business environment

Knowing me, knowing you

What makes one pharmacy different from others? Understanding consumer loyalty can help, and a net promoter score is one way to measure it 

2 Min Article

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Customer service

Body language

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

5 Min Module

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Customer service

Introduction to Facebook

This article will help you to set up a Facebook account and engage with your customers through the most popular social media platform.

3 Min Article

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Customer service

Introduction to Twitter

This article will guide you through how to get started on Twitter, so that you can engage more effectively with your customers.

2 Min Article

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Customer service

Making the most of Twitter - 10 top tips

This article covers the top 10 most important things you should be doing when using Twitter to build yourself a valuable following.

2 Min Article

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Customer service

Top tips for marketing your pharmacy via social media

This article gives advice on how to connect with your community through social media.

1 Min Article

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Customer service

Twitter - utilising lists

This article guides you through how to use lists on Twitter to help organise your connections.

2 Min Article

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Customer service

Claim your Google listing

This article guides you through how to claim your pharmacy's listing on Google, so that your customers and patients can find all of the relevant information.

2 Min Article

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Customer service

Calendar of template tweets

This article gives you suggested tweets for your Twitter account based on health awareness dates and seasonal services for your pharmacy.

2 Min Article

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