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Improve customer service and relations.
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‘Last mile’ delivery firm Gophr, which carried out an audit of 23 online pharmacies, describes this as a critical service gap.
29 Jul 2025 , 1 Min Article
A study commissioned by NHS England found almost nine in 10 patients said they “had a good experience of pharmacy services” in the last 12 months.
14 Jul 2025 , 1 Min Article
All sectors of the service industry have difficult customers and community pharmacy is sadly no exception. In this module we shall look at how we can manage these customers effectively as well as managing our own emotions.
22 Oct 2024 , 28 Min Module
The following counter excellence course in customer engagement should support you in effectively engaging with customers within your community pharmacy.
26 Feb 2024 , 13 Min Module
Boots is expanding its ‘Recycle at Boots’ scheme to include a blister pack recycling pilot in over 100 stores in London and South East England.
20 Feb 2024 , 1 Min Article
Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.
29 Nov 2023 , 22 Min Module
This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
20 Sep 2018 , 5 Min Module
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
22 Sep 2017 , 900 Min Module
This module will provide the building blocks to running a successful health promotion.
31 May 2017 , 900 Min Module
This module will support you with running a blood pressure service in the pharmacy
Core Module - This Counter Excellence module covers the principles of category management and how they can be applied.
06 Oct 2016 , 900 Min Module
This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.
12 Aug 2016 , 5 Min Module
This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.
24 Jun 2016 , 900 Min Module
Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy
31 May 2016 , 900 Min Module
This looks at the process of questioning for giving advice or recommending a product
Beat your competitors: valuable rules for improving customer service
