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customer care

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Gastrointestinal

Supporting customers with haemorrhoids

Learn how to help customers ease the discomfort of haemorrhoids with suitable recommendations and self-care advice

17 Sep 2021 , 5 Min Module

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Gastrointestinal

Treating acid reflux and heartburn in the pharmacy

Understand how omeprazole 20mg works to treat heartburn and acid reflux symptoms

19 Feb 2020 , 2 Min Module

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OTC Omeprazole tablets 20mg: an opportunity for pharmacy

This module highlights a new opportunity to treat heartburn and reflux in the pharmacy with Omeprazole 20mg, which is newly available for customers to purchase OTC.

02 Oct 2019 , 10 Min Module

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Men's health

VIAGRA CONNECT®: eLearning for the pharmacy team

This module will help the pharmacy team to understand erectile dysfunction and its causes, and supply Viagra Connect to male customers affected by it, where appropriate

30 Aug 2019 , 10 Min Module

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Advising on thrush treatment

This video looks at the distinctive benefits of different combination products and how to find the right treatment option for your customer.

23 Apr 2019 , 7 Min Module

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Customer service

Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

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Customer care: an introduction

This Professional Assistant: Service Excellence module focuses on customer care 

18 May 2015 , 900 Min Module

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