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consultation skills

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Customer service

Get talking to patients – and your peers

Reena Barai explains why consultation skills are so important for community pharmacists.

17 Dec 2015 , 2 Min Article

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Smoking cessation

Do you have the right skills?

Pharmacist Reena Barai continues her series of articles on patient-centred consultations.

19 Nov 2015 , 1 Min Article

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Customer service

Empathy: an essential attribute

Pharmacist Reena Barai explains why empathy is such an important attribute when dealing with the public.

21 Oct 2015 , 2 Min Article

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CPPE launches consultation skills newsletter

Consultation skills support from CPPE.

28 Aug 2015 , 1 Min Article

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Customer service

It isn’t always good to talk

Pharmacist Reena Barai discusses how to get the ratio right between talking and listening.

19 Jun 2015 , 2 Min Article

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Medication safety

Putting patients at the centre of care in pharmacy

Pharmacist Reena Barai explains why good communication is vital in patient-centred care.

21 May 2015 , 2 Min Article

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Clinical services

Successful patient communication

Learn the best way to successfully communitate with patients in your pharmacy

07 Apr 2015 , 900 Min Module

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