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Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

09 Aug 2016

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Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016

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Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016

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Improving customer service

Beat your competitors: valuable rules for improving customer service

31 May 2016

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Ways to grow pharmacy sales

Take time to assess your pharmacy sales and plan for business growth

29 Sep 2015

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What can you stop doing?

Decide if your time and resources could be used more effectively

05 Aug 2015

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