Retail & merchandising

Visual merchandising - a silent sales tool

Visual merchandising has the potential to positively and negatively affect sales. How much time and energy do you dedicate to making your pharmacy aesthetically appealing to your audience?

22 Jun 2020 , 4 Min Module

Efficiency,

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

09 Aug 2016 , 900 Min Module

Customer service,

Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

Customer service, People skills,

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

Customer service,

Improving customer service

Beat your competitors: valuable rules for improving customer service

31 May 2016 , 900 Min Module

Marketing,

Ways to grow pharmacy sales

Take time to assess your pharmacy sales and plan for business growth

29 Sep 2015 , 900 Min Module

Leadership, Management problem solving,

What can you stop doing?

Decide if your time and resources could be used more effectively

05 Aug 2015 , 900 Min Module

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Retail & merchandising

Visual merchandising - a silent sales tool

Time or quality? Giving patients the time they deserve

Meeting customers' needs

Structured questioning at the counter

Improving customer service

Ways to grow pharmacy sales

What can you stop doing?