During this module you have covered the basic principles of delegating and empowering your team. You should now feel confident in delegating tasks that are suitable to the right people.

This module has covered:-

• Delegation has a range of benefits but it needs to be managed in the right way to be effective
• Remember delegation is not abdication
• Empowerment of your team can be beneficial, start small and build from there

We want you to put what you have learnt into practice in your pharmacy so that you are able to delegate tasks to free up your own time and that your team are empowered to deal with things they are capable of.

You can start by identifying tasks that you feel are suitable to be delegated at your pharmacy and who is competent at completing the tasks, then think of the best way to delegate each task using the 10 step model or the PAT model.

You could think about empowering your team to deal with those issues they would usually refer to you. Give them the tools they need to answer the question or use coaching techniques so that they are able to answer their own questions. You could involve your team in this process to understand their thoughts.

You can download this sheet to record your commitments and keep this with your training records.

Kreitner, Robert, and Angelo Kinicki. Organizational Behavior 6th ed. Boston, MA: McGraw-Hill/Irwin, 2004.

Malone, Thomas W. "Is Empowerment Just a Fad? Control Decision, Decision Making and IT." Sloan Management Review. 1997, 23€“35.

Roebuck, Chris. Effective Delegation. New York: American Management Association, 1998.

Straub, Joseph T. The Agile Manager's Guide to Delegating Work. Bristol, VT: Velocity Business Publishing, 1998.