Communication is easy isn't it?
Communication is easy isn't it?
No - communication isn't easy but it is also critical to the successful running of a business, both in terms of tasks being completed effectively and the engagement levels of your staff.
There are many benefits of communication successfullly including:-
- Less mistakes
- Happier customers
- Motivated Staff
- Informed Staff
- Things are done quicker
- Improved business results
Think!
If you gave your team a piece of paper each and gave them all the same instructions to tear and fold the paper - would each one look the same? It would be highly unlikely as each person will interpret your instruction slightly differently. You could try this activity in your pharmacy to demonstrate how important communication is!
The Importance of the Reason Why?
Our brains are all simply programmed to want the reasoning behind things, which is why as children we constantly ask "why" and to be told a "reason why" can be motivating to us.
Communication can very often fail when we don't give people all the information they need.
For Example:
Let's say your team need to do one of their regular tasks slightly differently due to new legislation coming into force that the pharmacy has to follow. If you are clear with your team the reason behind this they are more likely to follow your instructions. If you just tell them to do it differently, would they do it? Why would they want to?