Why Don't People Listen?
Why Don't People Listen?
Don't expect people to take in and remember everything that they see/hear all the time, apparently when we have a 10 minute conversation with someone they only remember about 5 minutes of that conversation.
By increasing a persons understanding and making them aware of why it is important to them, increases the likelihood of them both listening and remembering what has been said. It can be a huge move forward in communication. People also start to feel valued and more involved as they are given reasons for everything.
Three Benefits of Giving a "Reason Why"
- People act on things
- People actually listen and hear
- People feel more involved and motivated
This approach is also useful to remember when dealing with patients or customers. They are more likely to remember or take on board the advice given to them if provided with a reason why.
