Customer service + selling skills
Objectives
Building rapport
Opening the sale
Questioning techniques
What makes people buy
Negative and positive body language
Link selling
Generic VS Brand
Summary
Quiz time
Customer service and selling skills quiz
Thats all folks
Summary
You’re doing great.
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Summary
Everyone appreciates good service, and even more so when we are feeling ill or worried about others who are ill. Pharmacy teams are responsible for giving good advice and for actively selling products and services. In addition, link selling will ensure that customers have all of the products they need to stay healthy or to treat and manage their symptoms most effectively.
Don’t worry, you can come back and finish the assessment in your own time.
