From time to time you may face objection from customers when offering the flu vaccination (even if it is offered to them free on the NHS!). Below you will find some of the common objections you may face and suggestions on how you can respond…
Counter Excellence: Flu Champions 2024 / 2025
Introduction
What is Flu?
How many types of flu viruses affect human beings?
Brief advice
Antibiotic Resistance
Seeking medical advice
Who is at risk?
How does the flu vaccine work?
Myths and facts
Flu vaccines 2024/2025
Promoting the flu vaccination service in pharmacy
Dealing with objection
Being a Flu Champion in pharmacy
Test your knowledge
Dealing with objection
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Dealing with objection
Don’t worry, you can come back and finish the assessment in your own time.