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This module contains information and support on health, wellbeing, conditions and screening for a variety of different woman's health conditions.
01 Mar 2024
The following counter excellence course in customer engagement should support you in effectively engaging with customers within your community pharmacy.
26 Feb 2024
This course contains an explanation on the various minor ailments you might be expected to deal with in a community pharmacy and how to deal with them.
22 Dec 2023
Testing Kits available in the Community Pharmacy and why it is beneficial for both the Community Pharmacy to stock them and patients to use them.
11 Dec 2023
Fire Safety
10 Dec 2023
Core Module: This counter excellence module will provide you with an understanding of GDPR
29 Nov 2023
This Counter Excellence module will give you an awareness of the retail regulations in the UK.
Core Module - This Counter Excellence module covers questioning techniques including the use of WWHAM and other techniques
Core Module - This Counter Excellence module covers the key elements of safe manual handling.
Core Module - This Counter Excellence module covers the role of a chaperone and the responsibilities of pharmacy staff in implementing their chaperone policy.
Core Module - This Counter Excellence module covers what is meant by the term 'Whistleblowing'.
Core Module - This Counter Excellence module covers your responsibilities under the Health and Safety at Work Act (1974).
Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.
Core Module - This Counter Excellence module covers the abuse or misuse of over the counter medicines.
Core Module - This Counter Excellence module provides tools to help manage challenging situations and deal with complaints.
Equality Diversity and Inclusion
13 Nov 2023
