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The following counter excellence course in customer engagement should support you in effectively engaging with customers within your community pharmacy.
26 Feb 2024 , 13 Min Module
This course contains an explanation on the various minor ailments you might be expected to deal with in a community pharmacy and how to deal with them.
22 Dec 2023 , 20 Min Module
Testing Kits available in the Community Pharmacy and why it is beneficial for both the Community Pharmacy to stock them and patients to use them.
11 Dec 2023 , 18 Min Module
Fire Safety
10 Dec 2023 , 17 Min Module
Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.
29 Nov 2023 , 22 Min Module
This Counter Excellence module will give you an awareness of the retail regulations in the UK.
29 Nov 2023 , 25 Min Module
Core Module - This Counter Excellence module covers questioning techniques including the use of WWHAM and other techniques
29 Nov 2023 , 18 Min Module
Core Module - This Counter Excellence module covers what is meant by the term 'Whistleblowing'.
29 Nov 2023 , 15 Min Module
Core Module - This Counter Excellence module covers your responsibilities under the Health and Safety at Work Act (1974).
Core Module - This Counter Excellence module covers the abuse or misuse of over the counter medicines.
29 Nov 2023 , 11 Min Module
Core Module - This Counter Excellence module covers the role of a chaperone and the responsibilities of pharmacy staff in implementing their chaperone policy.
29 Nov 2023 , 10 Min Module
Core Module: This counter excellence module will provide you with an understanding of GDPR
29 Nov 2023 , 16 Min Module
Core Module - This Counter Excellence module covers the key elements of safe manual handling.
29 Nov 2023 , 7 Min Module
Core Module - This Counter Excellence module provides tools to help manage challenging situations and deal with complaints.
Equality Diversity and Inclusion
13 Nov 2023 , 22 Min Module
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This module will prepare you to support your customers during the flu season in 2023.
20 Jun 2023 , 30 Min Module
