When engaging patients with services, it shouldn't just be up to the pharmacist to recruit for services. To work effectively, the whole team need to be involved - it's a great way to showcase your offering to customers and patients that may not be aware of the services available at their local pharmacy!

This webinar will benefit any member of the pharmacy team wanting to gain the skills and confidence to be able to start conversations with their patients and customers on services.

Hina Joshi, our Professional Proposition Training Lead will be presenting this webinar and she will cover the following objectives: 

Objectives

• The importance of selling services
• Understanding features and benefits
• Using different questioning techniques effectively
• Approaching customers to engage with services
• Dealing with objections
• Understanding how everyone has a role to play in engaging patients with services

Please note, to benefit from this webinar, there will be a 'post course commitment' sheet provided as a download that we recommend you complete. You will also find a short quiz to complete and certificate will be made available to download!