Welcome to part 1 of our 'Clinical skills' webinar series! This webinar will be on 'Consultation Skills'.

With pharmacists now switching their focus on developing their clinical skills and expanding their service portfolio, this webinar series is designed to support you to build those skills to ensure your customers get access to the appropriate services and treatment.

Starting with the first of our webinar series, we are focusing on consultation skills which is aimed at supporting all members of the pharmacy team to build their confidence to engage with customers again.

Our Lead Information Pharmacist, Naresh Rallmil will be presenting this webinar and he will cover the following objectives: 

Objectives

• To understand and define person-centred care
• Understand how person-centred care fits in to your pharmacy practice, how it can benefit the pharmacy team and the customers
• Understand some of the common mistakes, assumptions and barriers that can lead to a poor consultation
• Learn some of the tools that can be used during a conversation for a more person-centred consultation and gain more relevant information from the customer
• What is coaching and how can this also be used in conversations
• To bring it all together and understand how this learning could be used in the pharmacy to a more person-centred conversation

Please note, to benefit from this webinar, there will be a 'post course commitment' sheet provided as a download that we recommend you complete. You will also find a short quiz to complete and certificate will be made available to download!