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Q: Information Services have recently received several queries relating to patients being fined for incorrectly filling in the back of their prescription; and pharmacy teams asking for details of the official guidance?

A: All pharmacies should have recently received their penalty charges booklet, A3 poster for patients and also a booklet for the pharmacy staff titled ‘Help your patients avoid penalty charges’.

The benefits section can cause some confusion when determining whether patients qualify for exemption or not. The following tables may be of help to clarify the situation.

Tariff Tip written by Sue Swift, UK Drug Tariff and Information Technician