Service excellence

Customer service

Body language

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

24 Sep 2018 , 5 Min Module

Pet health

Pet potential

This bite-sized learning module considers how pharmacies can optimise the pet health category and give advice to pass on.

30 Oct 2017 , 900 Min Module

Customer service

Communication skills

This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.

21 Sep 2017 , 900 Min Module

People skills

Teamwork: part two

This learning module considers the skills needed for efficient teamworking by outlining the different skills needed.

17 Oct 2016 , 900 Min Module

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

19 Jan 2016 , 5 Min Module

Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.

30 Dec 2015 , 900 Min Module