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This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.
20 Sep 2018
This bite-sized learning module considers how pharmacies can optimise the pet health category and give advice to pass on.
13 Oct 2017
This bite-sized learning module considers the skills required for effective discussions with customers, patients and colleagues.
22 Sep 2017
This learning module considers the skills needed for efficient teamworking by outlining the different skills needed.
14 Oct 2016
This learning module focuses on how to initiate conversations with customers and add value to your customer service.
15 Jan 2016
This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations.
10 Dec 2015
