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Management Modules

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Clinical services

A Guide to Change Management: Preparing for action

This CPD module is about preparing for action. It explains how to develop and put into practice a vision of your business journey.

18 Jul 2016 , 900 Min Module

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Leadership

How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

04 Jul 2016 , 900 Min Module

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A Guide to Change Management: Context for Change

This is the first in a series of articles about why and how independent pharmacists can adapt to the rapidly changing landscape around them.

15 Jun 2016 , 900 Min Module

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A Guide to Change Management: preparing for change

This module looks at how pharmacists can prepare for the rapidly changing landscape around them.

15 Jun 2016 , 900 Min Module

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Customer service

Meeting customers’ needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016 , 900 Min Module

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Customer service

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

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Leadership

Compelling outcomes for change

Set the right goals for your pharmacy and work towards them.

31 May 2016 , 900 Min Module

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All according to local need

Commissioning: identify gaps in local healthcare provision

31 May 2016 , 900 Min Module

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Management problem solving

Project management – is it an art or science?

Drive through new plans with great project management skills

31 May 2016 , 900 Min Module

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Business environment

Presenting with impact

Practical tips for giving impressive presentations.

31 May 2016 , 900 Min Module

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Expanding your business

Build a growth strategy based on new opportunities

31 May 2016 , 900 Min Module

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Customer service

Improving customer service

Beat your competitors: valuable rules for improving customer service

31 May 2016 , 900 Min Module

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People skills

Networking for success

Get out and network: the key to growing your influence

31 May 2016 , 900 Min Module

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Business environment

Negotiation skills

Use negotiation techniques to help to achieve your objectives.

31 May 2016 , 900 Min Module

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Financial Management & Funding

A business checklist

Use this to review your pharmacy business: finance, customers and operations

31 May 2016 , 900 Min Module

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Management problem solving

Managing stress

Key steps to managing stress in the pharmacy workplace

31 May 2016 , 900 Min Module

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