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Leadership

Tips and advice to improve leadership qualities.

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Leadership

Act now to lead change

How do you prepare for the process of change?

05 May 2016 , 900 Min Module

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Leadership

Preparing for change

How do you keep your business going strong when undergoing periods of change?

04 Apr 2016 , 900 Min Module

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Leadership

Frontline leaders

Leadership training is not just for pharmacists, pharmacy staff are equally able to develop the relevant qualities and skills.

29 Mar 2016 , 2 Min Article

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Leadership

Bullying at work does really happen

According to a 2015 report, workplace bullying is on the rise, with about 20,000 calls relating to bullying each year.

07 Mar 2016 , 1 Min Article

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Customer service

Talking about health

People with low health literacy levels are more likely to suffer poor health, incur higher health costs and die young.

12 Feb 2016 , 4 Min Article

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Leadership

Thinking of making a sale?

What happens if you agree to sell your pharmacy lease, and your landlord insists that you are a guarantor for the buyer?

05 Feb 2016 , 1 Min Article

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Leadership

Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

04 Feb 2016 , 900 Min Module

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Customer service

A quality MOT

How can the quality of the service you offer be improved upon?

08 Dec 2015 , 900 Min Module

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Leadership

Personal resilience under pressure

The pressure you face today in community pharmacy is probably more than ever before

05 Nov 2015 , 900 Min Module

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Leadership

Leadership skills for new managers-old

Leaders exist at every stage of the management spectrum, from new managers to those leading an organisation.

01 Sep 2015 , 60 Min Module

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Business environment

Entrepreneurship

Entrepreneurial skills can be useful across all areas of a pharmacy business.

07 Aug 2015 , 900 Min Module

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Leadership

Be a good line manager

Would your team say you are a good manager? Here's how to improve

06 Aug 2015 , 900 Min Module

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Leadership

Managing through change

Change is never going to stop, but we can all learn to work with it.

06 Aug 2015 , 900 Min Module

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Leadership

What can you stop doing?

Decide if your time and resources could be used more effectively

05 Aug 2015 , 900 Min Module

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Leadership

Pressures in a busy team

Keeping everyone happy and working to their best of their ability when the pressure is on can produce positive results

05 Aug 2015 , 900 Min Module

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Leadership

Legal advice: shared parental leave

Setting out what legal rights should be considered if a worker is going on parental leave

02 Jul 2015 , 1 Min Article

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