Director

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Public health awareness campaigns with impact

How do you run an effective health awareness campaign?

01 Jun 2017

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Effective ways to reach specific patient groups

This review will help pharmacy teams to focus on effective ways to reach specific patient groups.

18 May 2017

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Professionalism in pharmacy

What professionalism is or isn’t may be difficult to define in practice

20 Apr 2017

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Using patient-friendly language

Why you may need to improve your communication skills and the benefits to patient care

09 Mar 2017

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Body language and self-confidence

The body language that you display tells people as much as the words you speak

08 Feb 2017

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Training: keeping knowledge and skills up to date

This review will help pharmacy teams to focus on meeting ongoing CPD requirements and to identify training needs.

19 Jan 2017

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Meeting targets and objectives

Getting where you want to be doesn’t happen by accident. It needs a strategic approach, with written targets and a clear plan

01 Nov 2016

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Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

09 Aug 2016

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How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

04 Jul 2016

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Buying a pharmacy?

Key points to consider when buying a pharmacy business

15 Jun 2016

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Getting refits right

How to make your refit work for your pharmacy

15 Jun 2016

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Meeting customers' needs

Many pharmacies forget to take steps to ask customers what they want more of from the pharmacy

31 May 2016

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Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016

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Compelling outcomes for change

Set the right goals for your pharmacy and work towards them.

31 May 2016

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