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All sectors of the service industry have difficult customers and community pharmacy is sadly no exception. In this module we shall look at how we can manage these customers effectively as well as managing our own emotions.
22 Oct 2024 , 28 Min Module
How highly does your pharmacy value its patients? Do you truely offer patient-centred care?
04 Nov 2016 , 900 Min Module
Core Module - This Counter Excellence module provides tools to help manage challenging situations and deal with complaints.
22 Jun 2016 , 30 Min Module
This looks at the process of questioning for giving advice or recommending a product
13 Oct 2015 , 900 Min Module
The customer is always right, even when they're wrong.
01 Mar 2015 , 1 Min Article
