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All sectors of the service industry have difficult customers and community pharmacy is sadly no exception. In this module we shall look at how we can manage these customers effectively as well as managing our own emotions.
22 Oct 2024
Core Module - This Counter Excellence module provides tools to help manage challenging situations and deal with complaints.
19 Sep 2016
This looks at the process of questioning for giving advice or recommending a product
31 May 2016
How highly does your pharmacy value its patients? Do you truely offer patient-centred care?
02 Oct 2015
