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New acceptance criteria clarify which complaints the GPhC can and cannot act upon.
24 Feb 2026 , 1 Min Article
Most complaints can be resolved quickly; some may even hold lessons that can lead to improved service.
22 Oct 2020 , 5 Min Module
Core Module - This Counter Excellence module provides tools to help manage challenging situations and deal with complaints.
19 Sep 2016 , 30 Min Module
