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This learning module considers the skills of closing a consultation to ensure a customer understands their treatment plan.
10 Jul 2016 , 900 Min Module
This learning module considers the skills of explanation and planning to best support customers during consultations.
23 May 2016 , 900 Min Module
This service excellence learning module considers the importance of building stronger relationships with your customers.
20 Apr 2016 , 900 Min Module
This learning module considers how putting patients at the centre of their care improves their health and wellbeing.
31 Mar 2016 , 5 Min Module
This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities.
19 Feb 2016 , 900 Min Module
This learning module focuses on how to initiate conversations with customers and add value to your customer service.
19 Jan 2016 , 5 Min Module
Reena Barai explains why consultation skills are so important for community pharmacists.
28 Dec 2015 , 2 Min Article
This service excellence module focuses on barriers of communication and the various strategies to overcome them.
22 Oct 2015 , 900 Min Module
