Business & Management

Tips and advice on managing your business.

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Listen, explain, plan

This learning module considers the skills of explanation and planning to best support customers during consultations.

23 May 2016

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Act now to lead change

How do you prepare for the process of change?

05 May 2016

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Preparing for change

How do you keep your business going strong when undergoing periods of change?

04 Apr 2016

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Dispensing errors: reducing the risks

Gary Choo, Numark's head of information services, explains how to minimize risks associated with dispensing errors

09 Mar 2016

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How to recruit employees

The recruitment process is one of vital importance to any business, how do you go about it?

02 Mar 2016

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Managing difficult employees

Be clear about the standards you expect from your team, and deal with any problems promptly

04 Feb 2016

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Understanding the law around drugs and driving

Pharmacy law practitioner Richard Hough explains the implications of legislation around drugs and driving

12 Jan 2016

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Understanding the Data Protection Act

Pharmacy Law practitioner Richard Hough explains how to avoid common pitfalls of the Data Protection Act

11 Jan 2016

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Your business plan for the year ahead

What is your business plan for 2016?

06 Jan 2016

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A quality MOT

How can the quality of the service you offer be improved upon?

08 Dec 2015

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Personal resilience under pressure

The pressure you face today in community pharmacy is probably more than ever before

05 Nov 2015

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Understanding risk in pharmacy

Understanding the risks you potentially face in a pharmacy

27 Oct 2015

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Cost control for pharmacy

Keep profit on track by actively controlling business costs

29 Sep 2015

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Ways to grow pharmacy sales

Take time to assess your pharmacy sales and plan for business growth

29 Sep 2015

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