900 Min
In Services development
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Focus your pharmacy team, operations and practices on maximising health outcomes. Do you need to change and what should you do?
Goal and objectives:
- To improve the patient experience and outcomes by making every contact count.
After reading this module, you will:
a. Understand the challenges that need to be overcome to optimise patient outcomes
b. Have considered opportunities to make every contact count to improve patient experience and outcomes
c. Understand the making every contact count strategy.
Contributing author:
Michael Holden, FRPharmS, Pharmacy Complete
About this module
Pharmacy needs strong managers, effective leaders and people with the right skills to drive the profession forward. With this in mind, P3 Business CPD modules are written as practical learning tools for use by anyone in the pharmacy team.
Continuing professional development (CPD) is a statutory requirement for pharmacists. Completion of the module will contribute to the nine pieces of CPD that must be recorded in a year, as stipulated by the GPhC.
Test your understanding of the topic by completing the online pre-test. Then work through the module and complete the post-test to see if your knowledge has improved. Record your learning and how you applied it in your practice using the action and evaluation record at the end of this module, which will then be stored in your personal learning log.
