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Customer service,

Listen up!

This learning module considers the skills required for effective active listening in pharmacy, such as asking questions.

12 Aug 2016 , 5 Min Module

Nutritional supplements

Pharmacists should be fully aware of the extent of VMS needs and the opportunities to encourage better uptake

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10 Aug 2016 , 900 Min Module

Services, Skills,

A Guide to Change Management: capability and capacity planning

This module focuses on capability and capacity planning. It explains how to get the best out of your workforce.

10 Aug 2016 , 900 Min Module

Skin conditions,

OTC treatment of warts and verrucas

A summary of OTC treatment for warts and verrucas

10 Aug 2016 , 900 Min Module

Efficiency,

Time or quality? Giving patients the time they deserve

How can the pharmacy team make sure that the time is used to best effect?

09 Aug 2016 , 900 Min Module

Heart health,

Pharmacy Excellence: Cardiovascular disease: angina

This Pharmacy Excellence module on cardiovascular diease looks at the physiology and management of angina in primary care.

26 Jul 2016 , 13 Min Module

Diabetes,

Pharmacy Excellence: Type 2 diabetes

This Pharmacy Excellence module for pharmacists and technicians looks at the management of type 2 diabetes through dietary and lifestyle changes as well as pharmacotherapy. The aim is to support medicines optimisation and the delivery of advanced services.

25 Jul 2016 , 11 Min Module

Asthma & COPD,

Pharmacy Excellence: Respiratory disease - asthma and COPD

This Pharmacy Excellence module for pharmacists and technicians aims to refresh your understanding of the respiratory diseases asthma and COPD. This includes relevant treatment categories, their place in treatment, and the support pharmacists and technicians can provide to respiratory patients.

25 Jul 2016 , 11 Min Module

Medication safety,

Pharmacy Excellence: Unlicensed medicines & 'Specials'

This Pharmacy Excellence module is aimed at pharmacists and technicians and will look at the use of unlicensed medicines, including Specials, and the issues surrounding the supply of these products to patients.

21 Jul 2016 , 10 Min Module