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It is an unusual pharmacy that has never had to respond to a patient complaint. What’s the best approach to this?
17 Aug 2017 , 900 Min Module
This counter excellence module looks at the causes and symptoms of dry eye. It also covers self-help and medical treatment options.
This counter excellence module looks at the causes and symptoms of conjunctivitis and what self-help and medical treatments are available.
This counter excellence module on type 2 diabetes covers the causes and symptoms of diabetes, how diabetes can be managed and lifestyle advice.
16 Aug 2017 , 900 Min Module
March 2016 - This travel health counter excellence module looks at all aspects of travelling including, sun protection, sunburn, heat exhaustion, motion sickness, DVT, insect bites aswell as travel vaccinations.
15 Aug 2017 , 30 Min Module
This Numark Leadership module will look at effective communication and feedback skills. Completing this module will help you to highlight the importance of a positive attitude and build your ability to apply solution focused thinking to solve their problems. It will also equip you with techniques to challenge assumptions and tap into creative resources to both enhance problem solving whilst generating new ideas.
15 Aug 2017 , 900 Min Module
This Numark Leadership module will look at effective communication and feedback skills. Completing this module will help you recognise when employees aren't performing to the standards you have set and what action you can take to help improve their performance.
December 2016 - This counter excellence module covers sexual health including the most common sexually transmitted infections and contraception methods.
14 Aug 2017 , 900 Min Module
This counter excellence course covers BMI, reasons why people become overweight, how to maintain a healthy weight and weight loss strategies to help your customers.
This sports injuries and fitness counter excellence module looks at the common injuries and conditions patients can experience. It covers nutrition, hydration, blisters, sprains and strains, brusing, shin splits, RSI and tendonitis.
This Numark Leadership module will look at effective communication and feedback skills. Completing this module will help you to proactively review your key objectives and identify techniques to strategically plan and prioritise your time to ensure all outcomes are achieved.
11 Aug 2017 , 900 Min Module
This module will help you spot potential symptoms of pancreatic cancer among pharmacy customers, to help aid early diagnosis
11 Aug 2017 , 10 Min Module
This counter excellence will look at dry skin and eczema, what the triggers are and how they can be managed with emollient and coricosteroids.
11 Aug 2017 , 7 Min Module
This Numark leadership module will look at effective communication and feedback skills. Completing this module will provide you with goal setting tools and techniques to help set direction within your business, align with the vision and values and successfully create SMART goals to achieve results.
09 Aug 2017 , 900 Min Module
This Numark leadership module will look at effective delegation. Completing this module will help you to recognise the benefits of effective delegation, overcome the associated barriers and follow an effective 10 step delegation process. It will also introduce empowerment to the business and how to take small steps to encourage an empowered team.
07 Aug 2017 , 900 Min Module
This Numark core leadership module will look at effective communication and feedback skills. Completing this module will give you an insight into the benefits of effective communication by challenging assumptions and seeing things from alternative viewpoints. It will provide you with models and tips for giving effective feedback to others
04 Aug 2017 , 900 Min Module
