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Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.
29 Nov 2023
Core Module - This Counter Excellence module covers the abuse or misuse of over the counter medicines.
Core Module - This Counter Excellence module provides tools to help manage challenging situations and deal with complaints.
The final module in this 3-part series will help you identify customers at risk of misusing analgesia and offers practical advice for handling difficult conversations
27 Nov 2023
In preparation for the new Pharmacy Contraception Service in England, this module runs through an assessment of contraception needs, then goes into some of the practical aspects associated with both ongoing supply and initiation of combined oral contraceptives.
15 Nov 2023
Equality Diversity and Inclusion
13 Nov 2023
To understand why a sore throat happens, it is useful to know a little about the upper respiratory tract, which comprises the nose and nasal passages, the sinuses, the pharynx and the larynx.
Update your understanding about reflux and provide reassurance and advice to parents.
This CPD module aims to help pharmacy technicians update their knowledge on combined oral contraceptives.
Joint pain can significantly impact day-to-day life. Explore the advice and support available in the pharmacy.
When symptoms affecting the upper gastrointestinal tract occur, they can be unpleasant but there is much OTC support to be obtained from the pharmacy.
Winter can be a challenging time for older customers, but pharmacy teams can offer a warm welcome in the colder months.
This guide will help you, as a member of the pharmacy team, to talk to patients at the pharmacy counter.
24 Oct 2023
Pharmacy can play an important role in supporting new parents when they are looking for advice regarding infant feeding.
23 Oct 2023
As the winter season sets in, pharmacies will be inundated with customers suffering from cold and flu symptoms. How teams can best help those affected?
17 Oct 2023
Asthma attacks in the UK have increased by a third over the past decade and the number of people affected by the disease here is among the highest in the world. So why aren’t new therapeutic options being utilised to better effect?
09 Oct 2023
