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Whistle-blowing

Core Module - This Counter Excellence module covers what is meant by the term 'Whistleblowing'.

29 Nov 2023 , 15 Min Module

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Health and Safety

Core Module - This Counter Excellence module covers your responsibilities under the Health and Safety at Work Act (1974).

29 Nov 2023 , 18 Min Module

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Customer service + selling skills

Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.

29 Nov 2023 , 22 Min Module

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Abuse or Misuse of over the counter OTC medicines

Core Module - This Counter Excellence module covers the abuse or misuse of over the counter medicines.

29 Nov 2023 , 11 Min Module

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Challenging Situation

Core Module - This Counter Excellence module provides tools to help manage challenging situations and deal with complaints.

29 Nov 2023 , 18 Min Module

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Know the pain code - RED

The final module in this 3-part series will help you identify customers at risk of misusing analgesia and offers practical advice for handling difficult conversations

27 Nov 2023 , 5 Min Module

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Combined oral contraception

In preparation for the new Pharmacy Contraception Service in England, this module runs through an assessment of contraception needs, then goes into some of the practical aspects associated with both ongoing supply and initiation of combined oral contraceptives.

15 Nov 2023 , 20 Min Module

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Equality Diversity and Inclusion

Equality Diversity and Inclusion

13 Nov 2023 , 22 Min Module

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Sore throat

To understand why a sore throat happens, it is useful to know a little about the upper respiratory tract, which comprises the nose and nasal passages, the sinuses, the pharynx and the larynx.

13 Nov 2023 , 15 Min Module

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Reflux

Update your understanding about reflux and provide reassurance and advice to parents.

13 Nov 2023 , 5 Min Module

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Combined oral contraceptives

This CPD module aims to help pharmacy technicians update their knowledge on combined oral contraceptives.

13 Nov 2023 , 10 Min Module

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Flex out on joint pain

Joint pain can significantly impact day-to-day life. Explore the advice and support available in the pharmacy.

13 Nov 2023 , 1 Min Article

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Feel the burn

When symptoms affecting the upper gastrointestinal tract occur, they can be unpleasant but there is much OTC support to be obtained from the pharmacy.

13 Nov 2023 , 1 Min Article

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Winter warmers

Winter can be a challenging time for older customers, but pharmacy teams can offer a warm welcome in the colder months.

13 Nov 2023 , 1 Min Article

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Meaningful OTC Conversations

This guide will help you, as a member of the pharmacy team, to talk to patients at the pharmacy counter.

24 Oct 2023 , 5 Min Module

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Putting pharmacy first for infant feeding advice

Pharmacy can play an important role in supporting new parents when they are looking for advice regarding infant feeding.

23 Oct 2023 , 5 Min Module

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