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Core Module - This Counter Excellence module provides tools to help manage challenging situations and deal with complaints.
29 Nov 2023 , 18 Min Module
The final module in this 3-part series will help you identify customers at risk of misusing analgesia and offers practical advice for handling difficult conversations
27 Nov 2023 , 5 Min Module
In preparation for the new Pharmacy Contraception Service in England, this module runs through an assessment of contraception needs, then goes into some of the practical aspects associated with both ongoing supply and initiation of combined oral contraceptives.
15 Nov 2023 , 20 Min Module
Equality Diversity and Inclusion
13 Nov 2023 , 22 Min Module
To understand why a sore throat happens, it is useful to know a little about the upper respiratory tract, which comprises the nose and nasal passages, the sinuses, the pharynx and the larynx.
13 Nov 2023 , 15 Min Module
Update your understanding about reflux and provide reassurance and advice to parents.
13 Nov 2023 , 5 Min Module
This CPD module aims to help pharmacy technicians update their knowledge on combined oral contraceptives.
13 Nov 2023 , 10 Min Module
Joint pain can significantly impact day-to-day life. Explore the advice and support available in the pharmacy.
13 Nov 2023 , 1 Min Article
When symptoms affecting the upper gastrointestinal tract occur, they can be unpleasant but there is much OTC support to be obtained from the pharmacy.
Winter can be a challenging time for older customers, but pharmacy teams can offer a warm welcome in the colder months.
This guide will help you, as a member of the pharmacy team, to talk to patients at the pharmacy counter.
24 Oct 2023 , 5 Min Module
Pharmacy can play an important role in supporting new parents when they are looking for advice regarding infant feeding.
23 Oct 2023 , 5 Min Module
As the winter season sets in, pharmacies will be inundated with customers suffering from cold and flu symptoms. How teams can best help those affected?
17 Oct 2023 , 1 Min Article
Asthma attacks in the UK have increased by a third over the past decade and the number of people affected by the disease here is among the highest in the world. So why aren’t new therapeutic options being utilised to better effect?
09 Oct 2023 , 1 Min Article
The ears are not only vital for hearing, but balance too, so it’s important to keep them as healthy as possible. Explore various ear problems and the best self care tips and treatment advice staff can offer.
06 Oct 2023 , 1 Min Article
Amid discussions of introducing a minister for men’s mental health, explore the mental health issues facing men and how best pharmacy teams can support them.
