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This module aims to provide a concise summary of some of the important changes in community pharmacy practice during 2023.
08 Dec 2023 , 1 Min Module
Getting a GP appointment is no longer an easy task, which creates opportunities for community pharmacies to help customers by offering eye care advice and treatment.
07 Dec 2023 , 1 Min Article
The supplement and CBD category remains a dynamic sector for pharmacy. Take a look at the latest changes to regulations and advice for pharmacy customers.
Core Module: This counter excellence module will provide you with an understanding of GDPR
29 Nov 2023 , 16 Min Module
This Counter Excellence module will give you an awareness of the retail regulations in the UK.
29 Nov 2023 , 25 Min Module
Core Module - This Counter Excellence module covers questioning techniques including the use of WWHAM and other techniques
29 Nov 2023 , 18 Min Module
Core Module - This Counter Excellence module covers the key elements of safe manual handling.
29 Nov 2023 , 7 Min Module
Core Module - This Counter Excellence module covers the role of a chaperone and the responsibilities of pharmacy staff in implementing their chaperone policy.
29 Nov 2023 , 10 Min Module
Core Module - This Counter Excellence module covers what is meant by the term 'Whistleblowing'.
29 Nov 2023 , 15 Min Module
Core Module - This Counter Excellence module covers your responsibilities under the Health and Safety at Work Act (1974).
Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.
29 Nov 2023 , 22 Min Module
Core Module - This Counter Excellence module covers the abuse or misuse of over the counter medicines.
29 Nov 2023 , 11 Min Module
Core Module - This Counter Excellence module provides tools to help manage challenging situations and deal with complaints.
The final module in this 3-part series will help you identify customers at risk of misusing analgesia and offers practical advice for handling difficult conversations
27 Nov 2023 , 5 Min Module
In preparation for the new Pharmacy Contraception Service in England, this module runs through an assessment of contraception needs, then goes into some of the practical aspects associated with both ongoing supply and initiation of combined oral contraceptives.
15 Nov 2023 , 20 Min Module
Equality Diversity and Inclusion
13 Nov 2023 , 22 Min Module
