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Core Module - This Counter Excellence module covers what is meant by the term 'Whistleblowing'.
29 Nov 2023 , 15 Min Module
Core Module - This Counter Excellence module covers your responsibilities under the Health and Safety at Work Act (1974).
29 Nov 2023 , 18 Min Module
Core Module - This Counter Excellence module covers how to maximise sales through excellent customer service.
29 Nov 2023 , 22 Min Module
Core Module - This Counter Excellence module covers the abuse or misuse of over the counter medicines.
29 Nov 2023 , 11 Min Module
Core Module - This Counter Excellence module provides tools to help manage challenging situations and deal with complaints.
The final module in this 3-part series will help you identify customers at risk of misusing analgesia and offers practical advice for handling difficult conversations
27 Nov 2023 , 5 Min Module
Understand your role in sore throat management and what you can recommend to help ease symptoms.
21 Nov 2023 , 5 Min Module
In preparation for the new Pharmacy Contraception Service in England, this module runs through an assessment of contraception needs, then goes into some of the practical aspects associated with both ongoing supply and initiation of combined oral contraceptives.
15 Nov 2023 , 20 Min Module
Equality Diversity and Inclusion
13 Nov 2023 , 22 Min Module
To understand why a sore throat happens, it is useful to know a little about the upper respiratory tract, which comprises the nose and nasal passages, the sinuses, the pharynx and the larynx.
13 Nov 2023 , 15 Min Module
Update your understanding about reflux and provide reassurance and advice to parents.
13 Nov 2023 , 5 Min Module
This CPD module aims to help pharmacy technicians update their knowledge on combined oral contraceptives.
13 Nov 2023 , 10 Min Module
Joint pain can significantly impact day-to-day life. Explore the advice and support available in the pharmacy.
13 Nov 2023 , 1 Min Article
When symptoms affecting the upper gastrointestinal tract occur, they can be unpleasant but there is much OTC support to be obtained from the pharmacy.
Winter can be a challenging time for older customers, but pharmacy teams can offer a warm welcome in the colder months.
This guide will help you, as a member of the pharmacy team, to talk to patients at the pharmacy counter.
24 Oct 2023 , 5 Min Module
