close

Log in

Access to premium content is restricted to healthcare professionals / registered members. Login with your email address to continue.

Forgot Your Password?

Don't have an account? Sign up

Practice

Community pharmacy Numark Learning Self care Cash Flow Population health Medicines Optimisation
Risk CPD.jpg

Dispensing errors: reducing the risks

Gary Choo, Numark's head of information services, explains how to minimize risks associated with dispensing errors

09 Mar 2016 , 900 Min Module

woman wheelchair_s.jpg

Meeting the needs of customers with disabilities

This service excellence learning module considers how pharmacies can help meet the needs of customers with disabilities. 

19 Feb 2016 , 900 Min Module

pharmacy helping customer_s.jpg

Ready steady... talk

This learning module focuses on how to initiate conversations with customers and add value to your customer service.

15 Jan 2016 , 5 Min Module

Communicating with colleagues.jpg

Communicating with colleagues

This service excellence learning module takes you through the steps of how to communicate effectively with colleagues, adapting for different situations. 

10 Dec 2015 , 900 Min Module

Man difficult customer.jpg

Difficult customers

This service excellence bite-size learning module takes you through the steps of navigating difficult situations with unhappy customers. 

18 Nov 2015 , 900 Min Module

Communication barriers.jpg

Breaking down barriers

This service excellence module focuses on barriers of communication and the various strategies to overcome them. 

15 Oct 2015 , 900 Min Module

open or closed questions.jpg

Questions: open or closed?

This service excellence module focuses on using your professional judgement to know whether to ask open or closed questions, including scenario-based learning. 

23 Sep 2015 , 900 Min Module

Art of listening.jpg

The art of listening

This module focuses on the art of listening, communicating with colleagues and the importance of listening for effective communication. 

16 Sep 2015 , 900 Min Module

recommend or refer.jpg

Recommend or refer?

This module focuses on using your professional judgement to know when to recommend a product or to refer to the pharmacist.

17 Jul 2015 , 900 Min Module

WHHAM.jpg

Getting the most out of WWHAM

This Professional Assistant: Service Excellence module focuses on the WWHAM questions.

25 Jun 2015 , 5 Min Module

Customer service.jpg

Customer care: an introduction

This Professional Assistant: Service Excellence module focuses on customer care 

18 May 2015 , 900 Min Module

RPS Faculty Education Mentoring 512 x 341.jpg

The RPS Faculty

This CPD module looks at the Royal Pharmaceutical Society's Faculty.

24 Mar 2015 , 900 Min Module

Change privacy settings