Supporting customers with colds and flu

Cold and flu season comes around every year, and with Covid-19 in the mix now too, it’s even more important for pharmacy teams to be able to recognise different symptoms and have the confidence to offer self care tips, product recommendations and testing advice, where appropriate.

Learning Objectives

• Understand why there is no cure or vaccine for the common cold
• Be aware of the main routes of infection
• Recognise the specific symptoms of a cold compared to flu
• Know when customers should seek further advice
• Be able to recommend different treatment options.