The EEC Approach

EXAMPLE

Once you’ve explained what the meeting is about you need to:

Tell the person what they did / state the facts of the matter

 Be as specific as possible so that there is no argument about it. For example:

• On 3 days this week you have arrived at work 10 minutes late
• I have had a complaint from a customer regarding …

EFFECT

Once they know what they have done you need to:

Tell the person the effect of their action

 Be as specific as possible for example: 

• By being late it means that your other colleagues have had to do xyz
• We have lost a number of our repeat customers following complaints

 You could also ask them what they think is the effect of their actions. For example, “What impact do you think being late has had on the rest of the team?”

CHANGE

Once they know what they did and the effect it has had you need to:

Explain the change that needs to happen and agree with them how to make the change.

This may take the form of telling them about the changes you need to see (“I need you to make sure you are here in time to start work at 10am”) or asking them questions to get them to come to the changes required (“What do you need to do differently?”)