Introduction

Challenges facing the NHS & pharmacy

Future for community pharmacy

History of HLP

What is a Healthy Living Pharmacy?

Introdution to leadership

The benefits of HLP status

Health Champions

HLP leadership

Action centered leadership

Action centred leadership – achieving the balance

8 Core Leadership Functions

Time management

Time management quadrant

What steals your time?

Time management tips

Delegation

Barriers to delegation

What can/can't you delegate?

To Delegate or Not Activity

Skill vs. Will Matrix

SMART objectives

Other things to consider...

Short delegation process: PAT

When not to delegate

Developing your team

Your team

Managing change

The process of change

How change makes us feel

Key areas to consider during the transistion

Have passion for change!

Provide information

Keep the momentum going

Communication

What personality style are you?

The C's to Communication

Giving feedback

BOOST model

BOOST - scenario

Other feedback models

Tips for giving feedback

Decision making

Decision Making Styles

Steps to decision making

Communicating the decision

Managing conflict

Conflict handling styles

5 style of handling conflict

Conflict management approach

Tips for managing conflict

Building a strong team - summary

Supporting your health champion

Setting your vision

Action plan

Next steps

Numark support

Further support and advice

Test your knowledge