Making your goals SMART
Making your goals SMART
You will more than likely have heard of SMART goals before and it is simply a guide to follow to ensure that when you write your goal it is a usable format.
Remember to be clear! For example if you write the following words then clarify them further:
Improved - What is a measurable improvement?
Better - How much better?
More/Less - How much more/less
Feel - What will you feel?
SMART Goals Example
Look at the goal below, is it SMART?
"In the next few weeks i will ensure i have trained all my staff on how to deal with customer complaints"
From a first look the above example does look SMART but when you drill down it isn't at all.
Specific - It isn't specific, what do you want them to know? An overview, a specific policy?
Measurable- How will i know that i achieved the goal? Will it be less formal complaints, better customer survey results?
Achievable - Is this achievable? Possibly but this is why it needs to be more specific and measurable to determine this.
Relevant - Only the individual will know if this is relevant to them and their pharmacy
Time bound - It said a few weeks but by when? With no specific date, a few weeks can stretch to a month etc. Without a target, the actions you take may not be clear. It is advisable to star your goal with a date/time.
After reviewing the initial goal, and using SMART the below would be a better goal.
" By xxx (date) i will have trained all members of my team on the new complaints procedure for dealing with dispensing errors and the formal administration that they will need to complete for each complaint in line with regulations"