Feedback Models
Feedback Models
There are many different feedback models.
One that you can try is to actually move the focus of giving the feedback back to the individual as follows:
- Ask the individual to comment on their own performance
- Ask them what they have done well
- What hasn't gone so well?
- What could they have done differently?
- Agree next steps
An alternative model which may be more useful when you feel you need to direct the feedback more is the OIS model. This can be a better model for dealing unacceptable behaviour.
- Observation - start with what you saw
- Impact - what is the impact/result of the observation
- Suggestion - Possible changes to make with their agreement
Example:
"I noticed you have been 30 minutes late the last few mornings and this has had an impact on us opening the shop on time and leaving some pre-opening tasks not completed. I need you to ensure that you arrive to work on time, do you think you will be able to do this?"