Service delivery focuses more on the quality of the service, ensuring the customer gets what they signed up for and what they need. 

This training module should be completed in line with other similar Counter Excellence (CE) training modules to improve the overall customer experience and ensure both profit to the business and improved customer retention.

Examples of other CE modules that compliment this module include:

• Customer Engagement https://learning.numarknet.com/counter-excellence/customer-engagement 
• Challenging Situation https://learning.numarknet.com/counter-excellence/challenging-situation 
• Customer service + selling skills https://learning.numarknet.com/counter-excellence/customer-service-selling-skills 
• Retail Laws https://learning.numarknet.com/counter-excellence/retail-laws 
• The Medicines Sales Protocols https://learning.numarknet.com/counter-excellence/the-medicines-sales-protocols 

Areas specifically covered in this module include:

• What is service delivery and its benefits
• Service delivery examples
• Supporting service delivery in a community pharmacy
• Hurdles to supporting quality service delivery and how to overcome them
• Service delivery by counter staff through SOP's