Counter Excellence: Smoking Cessation
WWHAM - a typical conversation
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WWHAM - a typical conversation
When a customer requests NRT it creates a great opportunity to start a conversation and offer support by asking a structured series of questions, based around the WWHAM questioning technique, to assess the customers individual needs and provide the best advice on NRT products.
Suggested questions you could ask are:
Don’t worry, you can come back and finish the assessment in your own time.